Website Updates – Page 5

Desktop Support Workgroup Update – August 25, 2014

25 Aug

The workgroup has completed the deliverable document and the service level agreement for statewide desktop support. The workgroup is now defining and creating cost savings points and building the desktop support infrastructure for Statewide Enterprise Active...
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Helpdesk Consolidation Workgroup Update – August 22, 2014

22 Aug

The workgroup is reviewing agency expectations, creating SLA’s, and reviewing an RFP for purchasing IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. The workgroup seeks to identify agency locations and needs by region and...
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Managed Print Workgroup Update – August 22, 2014

22 Aug

The workgroup is continuing its analysis of existing statewide printing and copier needs. The group is performing cost benefit analysis and identifying procurement methods going...
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Mainframe Consolidation Workgroup Update – August 22, 2014

22 Aug

The new consolidated mainframe has arrived at the ISB and is being readied by IBM and Office of Technology Services personnel. The larger Department of Children and Families mainframe is scheduled to be migrated on September 6, 2014, and the...
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GIS Workgroup Update – August 21, 2014

21 Aug

The workgroup has completed drafting and internal review of recommendations. The workgroup is planning to present to the recommendations to the Chief Information Officer within the next...
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High Capacity Printing Workgroup Update – August 21, 2014

21 Aug

The Office of Group Benefits and the Deptartment of Wildlife and Fisheries are now consolidated within the Department of Children and Family’s (DCFS) print shop. The workgroup is in the early planning stages of moving the Division of Administration’s high-capacity print...
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Desktop Leasing Workgroup Update – August 21, 2014

21 Aug

The workgroup has completed an Invitation to Bid (ITB) which was submitted tothe Office of State Purchasing (OSP) for review. It is scheduled to be reviewed by the OSP Procurement Support Team on August 26,...
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Cloud Services Workgroup Update – August 21, 2014

21 Aug

Workgroup members are actively drafting a Cloud Services RFP. Current activity involves compiling a full list of technical requirements and talking to other states to identify lessons learned. Preliminary writing has started. At this time the group anticipates publishing an...
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Detailed Org Unit Charts

11 Aug

On July 9th, the top level organization chart for the Office of Technology Services (OTS) was posted. The Division of Administration’s Office of Human Resources and the Department of State Civil Service recently gave final approval for the detailed organizational...
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VoIP Workgroup Update – July 30, 2014

30 Jul

Analyzing agency needs for moving to VoIP and beginning cost benefit...
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