Scope
Establish a statewide level 1 Helpdesk Service to support the agencies.
Updates
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Helpdesk Consolidation Workgroup Update – November 5, 2014
The Helpdesk workgroup released a survey for all in scope agencies to obtain information regarding current helpdesk operations. The survey results…Continue reading »
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Helpdesk Consolidation Workgroup Update – August 22, 2014
The workgroup is reviewing agency expectations, creating SLA’s, and reviewing an RFP for purchasing IT Service Support Management (ITSSM) solution…Continue reading »
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Helpdesk Consolidation Workgroup Update – July 30, 2014
Defining agency expectations of helpdesk. Creating an RFP to purchase an IT Service Support Management (ITSSM) solution for statewide incident/problem…Continue reading »