Scope
Establish a statewide Desktop Support service and a statewide level 1 Helpdesk Service to support customer agencies.
Updates
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Desktop Support and Helpdesk Consolidation Workgroups Merged – December 2014
Due to the overlap in responsibilities and scope, the Desktop Support and Helpdesk Consolidation workgroups were merged into a single…Continue reading »
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Desktop Support Workgroup Update – November 13, 2014
The workgroup is continuing to build desktop support infrastructure for Statewide Enterprise Active Directory. The workgroup is working to define…Continue reading »
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Helpdesk Consolidation Workgroup Update – November 5, 2014
The Helpdesk workgroup released a survey for all in scope agencies to obtain information regarding current helpdesk operations. The survey results…Continue reading »
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Desktop Support Workgroup Update – September 22, 2014
The workgroup has established several base cost savings points and is continuing to define more. The workgroup is now building and…Continue reading »
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Helpdesk Consolidation Workgroup Update – August 22, 2014
The workgroup is reviewing agency expectations, creating SLA’s, and reviewing an RFP for purchasing IT Service Support Management (ITSSM) solution…Continue reading »
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Helpdesk Consolidation Workgroup Update – July 30, 2014
Defining agency expectations of helpdesk. Creating an RFP to purchase an IT Service Support Management (ITSSM) solution for statewide incident/problem…Continue reading »
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Desktop Support Workgroup Update – July 30, 2014
Defining and creating a deliverable document for statewide desktop support. Creating service level agreements (SLA) for statewide desktop support; defining…Continue reading »