Category Archives: Helpdesk Consolidation

The Helpdesk workgroup released a survey for all in scope agencies to obtain information regarding current helpdesk operations. The survey results will be used to further develop plans for consolidation of the helpdesk and desktop support operations. The Helpdesk and Desktop...
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The workgroup is reviewing agency expectations, creating SLA’s, and reviewing an RFP for purchasing IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. The workgroup seeks to identify agency locations and needs by region and...
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Defining agency expectations of helpdesk. Creating an RFP to purchase an IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. Creating Service Level Agreements (SLA) for...
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