End User Computing – ReInvent IT

Desktop Support and Helpdesk Consolidation Workgroups Merged – December 2014

30 Dec

Due to the overlap in responsibilities and scope, the Desktop Support and Helpdesk Consolidation workgroups were merged into a single workgroup called End User Computing in December 2014. Future updates will be posted on the End User Computing Workgroup...
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Desktop Support Workgroup Update – November 13, 2014

13 Nov

The workgroup is continuing to build desktop support infrastructure for Statewide Enterprise Active Directory. The workgroup is working to define cost savings methods for desktops. The workgroups is combining and creating Service Level Agreements and Organization Level Agreements for the...
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Helpdesk Consolidation Workgroup Update – November 5, 2014

7 Nov

The Helpdesk workgroup released a survey for all in scope agencies to obtain information regarding current helpdesk operations. The survey results will be used to further develop plans for consolidation of the helpdesk and desktop support operations. The Helpdesk and Desktop...
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Desktop Support Workgroup Update – September 22, 2014

22 Sep

The workgroup has established several base cost savings points and is continuing to define more. The workgroup is now building and maintainining a desktop infrastructure for Statewide Enterprise Active Directory. The workgroup is currently developing a statewide survey to determine staffing and...
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Helpdesk Consolidation Workgroup Update – August 22, 2014

22 Aug

The workgroup is reviewing agency expectations, creating SLA’s, and reviewing an RFP for purchasing IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. The workgroup seeks to identify agency locations and needs by region and...
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Helpdesk Consolidation Workgroup Update – July 30, 2014

30 Jul

Defining agency expectations of helpdesk. Creating an RFP to purchase an IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. Creating Service Level Agreements (SLA) for...
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Desktop Support Workgroup Update – July 30, 2014

30 Jul

Defining and creating a deliverable document for statewide desktop support. Creating service level agreements (SLA) for statewide desktop support; defining expectations of statewide desktop...
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