Desktop Support – ReInvent IT

Desktop Support Workgroup Update – November 13, 2014

13 Nov

The workgroup is continuing to build desktop support infrastructure for Statewide Enterprise Active Directory. The workgroup is working to define cost savings methods for desktops. The workgroups is combining and creating Service Level Agreements and Organization Level Agreements for the...
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Desktop Support Workgroup Update – August 25, 2014

25 Aug

The workgroup has completed the deliverable document and the service level agreement for statewide desktop support. The workgroup is now defining and creating cost savings points and building the desktop support infrastructure for Statewide Enterprise Active...
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Desktop Support Workgroup Update – July 30, 2014

30 Jul

Defining and creating a deliverable document for statewide desktop support. Creating service level agreements (SLA) for statewide desktop support; defining expectations of statewide desktop...
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