Website Updates – Page 7

Helpdesk Consolidation Workgroup Update – July 30, 2014

30 Jul

Defining agency expectations of helpdesk. Creating an RFP to purchase an IT Service Support Management (ITSSM) solution for statewide incident/problem tracking and configuration management. Creating Service Level Agreements (SLA) for...
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Floor Space Analysis Workgroup Update – July 30, 2014

30 Jul

Identifying available agency floor space. Touring existing available IT floor space. Compiling floor plans and cubicle space from all...
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Enterprise Storage Workgroup Update – July 30, 2014

30 Jul

Compiling list of existing agency SAN information. Reviewing SAN storage technologies for recommendations. Identifying agency needs for migrating existing...
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Disaster Recovery Workgroup Update – July 30, 2014

30 Jul

This workgroup is being formed. Workgroup members are being...
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Desktop Support Workgroup Update – July 30, 2014

30 Jul

Defining and creating a deliverable document for statewide desktop support. Creating service level agreements (SLA) for statewide desktop support; defining expectations of statewide desktop...
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Desktop Leasing Workgroup Update – July 30, 2014

30 Jul

Creating an ITB to establish statewide multi-vendors desktop leasing options. Reviewing several viable options for ITB requirements. Recommending changes to the PC Request and Budget...
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Contract Analysis Workgroup Update – July 30, 2014

30 Jul

Lists of both existing agency renewal orders and contracts have been compiled, and these are in the process of being transferred to OTS in ISIS effective July 1. An OTS reporting and approval structure for ISIS has been established, and...
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IT Consolidation Workgroups

30 Jul

Good afternoon. Workgroups have been established to evaluate specific areas that affect the Office of Technology Services (OTS). The workgroups are composed of IT staff from in-scope agencies who have volunteered their time and expertise. Workgroup members meet regularly to...
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Cloud Services Workgroup Update – July 30, 2014

30 Jul

This workgroup is writing an RFP for a 3rd party cloud service provider procurement. The workgroup is currently defining deliverables for the...
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Organizational Chart Workgroup Update – July 9, 2014

9 Jul

The top level organizational overview of the newly consolidated Office of Technology Services is now available. The overview includes a description of the units and their key...
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